Social Media Advisor

in Glasgow

Are you looking for a Social Media Advisor job? We are currently recruiting Social Media Advisors, to join our Glasgow contact centre. With a salary up to £19,500 plus additional benefits, there couldn’t be a better time to join us.


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Webhelp Glasgow


Webhelp Glasgow

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and who want to join a team that strive to provide the best customer experience in the country.

Glasgow Hope Street

Our site is located in an exceptional city centre location on Hope Street and benefits from Glasgow’s excellent shopping and restaurants as it is within close proximity to major transport hubs such as Glasgow Central and Queen Street railway stations as well as Buchanan Bus Terminus, providing an easy commute.

Glasgow City Park

Our site is located in an exceptional location close to the city centre on Alexandra Parade and benefits from Glasgow’s excellent shopping and restaurants as well as being within close proximity to major transport hubs such as Alexandra Parade and Bellgrove railway stations and is situated along one of Glasgow’s prime bus routes, providing an easy commute.

Social Media Advisor

As a Social Media Advisor, you will be dealing with customer comments and queries where they have communicated through a variety of different social networking channels.

Headset

What Will I Be Doing?

As a Social Media Advisor, you will be dealing with customer comments and queries where they have communicated through a variety of different social networking channels. You will ensure all queries are dealt with in a professional and effective manner through the use of this media.

This is an excellent opportunity to work in an environment where you are encouraged to work using your own initiative and really make a difference to the customers. As part of the Social Media team, you will build relationships with customers via a number of channels including online, voice, webchat and via the website.

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What you’ll need to succeed?

  • You will be a confident communicator
  • Fully conversant with all social networking websites.
  • Identify issues which fall outside of the norm and escalate if required
  • Deal with different business areas at all levels
  • Maintain an unbiased view of each individual query ensuring Treating Customers Fairly principals are applied
  • You will have excellent communication (written and oral) listening, problem solving and questioning skills
  • Highly motivated with a ‘can do attitude’
  • Target driven
  • Good negotiator
  • Numerical skills are an advantage

Our Values


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A Job with Benefits

You’ll be offered a salary of up to £19,500 along with a number of additional company benefits. Training and support will be provided from an organisation renowned for developing its staff internally. You’ll experience an exciting and fast paced environment, within a digital and innovative organisation.

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