Customer Service Agent

in Glasgow

Based at our Hope Street location

Start your career at Webhelp and join one of the UK’s fastest growing customer experience outsourcers. We are currently recruiting Customer Service Agents for our new Hope Street location in the heart of Glasgow City Centre. With a starting salary of £17,000 and additional benefits, there really could not be a better time to join us.


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Webhelp Glasgow


Webhelp Glasgow

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and who want to join a team that strive to provide the best customer experience in the country.

Glasgow Hope Street

Our site is located in an exceptional city centre location on Hope Street and benefits from Glasgow’s excellent shopping and restaurants as it is within close proximity to major transport hubs such as Glasgow Central and Queen Street railway stations as well as Buchanan Bus Terminus, providing an easy commute.

Glasgow City Park

Our site is located in an exceptional location close to the city centre on Alexandra Parade and benefits from Glasgow’s excellent shopping and restaurants as well as being within close proximity to major transport hubs such as Alexandra Parade and Bellgrove railway stations and is situated along one of Glasgow’s prime bus routes, providing an easy commute.

Customer Service Agent

As a Customer Service Agent you will have the unique opportunity to work in partnership with one of our key clients Sainsbury’s.

Headset

What Will I Be Doing?

You will be handling contacts from customers and dealing with their enquiries to resolution via the Customer Service Channels. Working as part of a team within a fast paced, dynamic contact centre environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each customer.

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What you’ll need to succeed

  • The skillset to work in a customer driven environment
  • Passionate about delivering excellent service
  • Motivated by resolving enquiries first time
  • Amazing listening skills
  • Highly motivated with a desire to succeed
  • Ability to overcome objections, resilient and calm under pressure
  • Effective team player with a positive attitude
  • Excellent communication and interpersonal skills
  • Proactive attitude to working in a changing and dynamic working environment

Our Values


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A Job with Benefits

  • Initial joining salary of £17,000
  • Fantastic employee discount portal offering: up to half price cinema tickets, up to 25% off leading fashion brands like Ray Ban and Levis and discounted holidays and travel
  • Clear career path and development opportunities with additional earning potential through performance Recognition awards and events Free WIFI in communal areas Subsidised social club
  • Recognition awards and events
  • Free WIFI in communal areas
  • Subsidised social club

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