Customer Service Advisor Jobs

in Glasgow

Are you looking for a Customer Service Advisor Job? We are currently recruiting Customer Service Advisors in our Glasgow Contact Centre. With a starting salary of £16,830 plus additional benefits, there couldn’t be a better time to join us.


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Webhelp Glasgow


Webhelp Glasgow

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and who want to join a team that strive to provide the best customer experience in the country.

Glasgow Hope Street

Our site is located in an exceptional city centre location on Hope Street and benefits from Glasgow’s excellent shopping and restaurants as it is within close proximity to major transport hubs such as Glasgow Central and Queen Street railway stations as well as Buchanan Bus Terminus, providing an easy commute.

Glasgow City Park

Our site is located in an exceptional location close to the city centre on Alexandra Parade and benefits from Glasgow’s excellent shopping and restaurants as well as being within close proximity to major transport hubs such as Alexandra Parade and Bellgrove railway stations and is situated along one of Glasgow’s prime bus routes, providing an easy commute.

Customer Service Advisor

As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. Working in partnership with one of the UK’s largest online retailers, we’re looking to bring people on board who understand the importance of good conversation and want to join the team who aim to offer the best customer service in the country.

Headset

What Will I Be Doing?

As a Customer Service Advisor, you will be taking inbound and outbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic call centre environment, you be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.

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What you’ll need to succeed

Previous experience of working in a customer driven environment, preferably within a Contact Centre but not essential, along with a proven track record of working to and exceeding targets. excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution

An understanding of compliance and quality within a regulated environment and an understanding of the Financial Conduct Authority regulations are desirable.

Our Values


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A Job With Benefits

You will be offered a salary of £16,830 per annum along with a number of additional company benefits. You will receive continued training and support from an organisation renowned for developing its staff internally. You’ll experience an exciting and fast paced environment, within a digital and innovative organisation that offers excellent career opportunities.

Other vacancies in or near Glasgow

Customer Service Agent in glasgow

Based at our Hope Street location

Webhelp has a fantastic opportunity for Customer Service Agents to join our business to work with one of our key clients; Sainsbury’s. Based in our new Hope Street location right in the heart of Glasgow City Centre, you will have a starting salary of £17,000 plus additional benefits; there really could not be a better time to join us.

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Team Manager in glasgow

Based at our Hope Street location

It is an exciting time to join Webhelp as a Team Manager. You will have the opportunity to work in partnership with one of our key clients; Sainsbury’s and be based in our new Hope Street location right in the heart of Glasgow City Centre. With a salary of up to £25,000 plus additional benefits; there really could not be a better time to join us.

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