Customer Advisor Jobs

in Glasgow

As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We need people with personality; people who have what it takes to master the art of communication. Great rewards and progression, you’ll find plenty of opportunities here.


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Webhelp Glasgow


Webhelp Glasgow

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and who want to join a team that strive to provide the best customer experience in the country.

Glasgow Hope Street

Our site is located in an exceptional city centre location on Hope Street and benefits from Glasgow’s excellent shopping and restaurants as it is within close proximity to major transport hubs such as Glasgow Central and Queen Street railway stations as well as Buchanan Bus Terminus, providing an easy commute.

Glasgow City Park

Our site is located in an exceptional location close to the city centre on Alexandra Parade and benefits from Glasgow’s excellent shopping and restaurants as well as being within close proximity to major transport hubs such as Alexandra Parade and Bellgrove railway stations and is situated along one of Glasgow’s prime bus routes, providing an easy commute.

Customer Advisor

It’s not just an ordinary contact centre job. Our open plan centres are fun, vibrant, supportive and welcoming and you’ll always find something different about how we work that makes your life easier! We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.

We are looking for upbeat, confident, customer focused and resilient individuals to work within our lively contact centre.

Headset

What Will I Be Doing?

  • Taking Inbound calls engaging with our customers.
  • To provide exceptional customer service on every contact.
  • To build rapport and be empathetic whilst using effective questioning techniques.
  • Gain an understanding of customers’ needs and lifestyle.
  • Driven environment where the customer experience is key.
  • Deliver key behaviours and a positive attitude in line with our reward and recognition plans.
  • We work hard to achieve the best outcome for customers, employees and clients.

Tick

What you’ll need to succeed

  • Excellent communication skills
  • Self-motivated and competitive
  • Computer literate
  • Ability to analyse information
  • Customer Service experience (Preferable).
  • Demonstrates effective ways to build customer relationships(rapport, identifying customer needs, resolving customer queries)
  • Experience of working to targets

Our Values


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A Job With Benefits

Permanent contract

  • An annual salary of £16,830
    28 days holiday
    Great location- 5 Minute drive from Queen Street Station. Excellent train and bus links available.
    Onsite Amenities such as convenience shop, Barber, Café with outdoor terrace and Gym
    Great training. Training hours- Full Time – Monday to Friday 9 am – 5:30 pm
    Learning and Development Opportunities – On-going training and up skilling throughout your career
    And lots of fun……

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