Customer Advisor Jobs

in Falkirk

Are you looking for a Customer Advisor Job? We are currently recruiting Customer Advisors in our Falkirk Contact Centre.

With a salary of £16,440 with the ability to earn additional salary depending on performance, plus additional benefits, there couldn’t be a better time to join us.


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Who Are We?


Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 20 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

Webhelp UK, 1 Central Park Avenue, Central Business Park, Larbert, Falkirk. FK5 4RX. Tel: 0330 123 1969


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Customer Advisor

As a Customer Advisor, you will be taking inbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.

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What Will I Be Doing?

As a Customer Advisor, you will be taking inbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic contact centre environment, you will be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.

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What you’ll need to succeed

Previous experience of working in a customer driven environment, preferably within a contact centre, along with a proven track record of working to and exceeding targets is desirable. Excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution.

Our Values


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A Job With Benefits

You’ll be offered a salary of £16,440, along with a number of additional company benefits. Training and support will be provided from an organisation renowned for developing its staff internally. You’ll experience an exciting and fast paced environment, within a digital and innovative organisation.