Team Manager

in Dearne Valley

Motivator. Problem solver. Decision maker.

As a Webhelp Team Manager, you’ll be all of this and more. We want you as our next Team Manager to join our amazing team in Dearne Valley. Earning up to £25,000 with the potential to earn an additional £6,000 bonus, you’ll be joining an environment full of energy, creativity and fun.


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Who Are We?


Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

Adwick Park Manvers Rotherham South Yorkshire S63 5NA United Kingdom

Team Manager

Working in a dynamic and fast paced contact centre environment, you will utilise your proven management skills by actively supporting, leading and developing a team of Customer Service Advisors. This will involve on-going 1-2-1’s, call monitoring, coaching, training and development to ensure your team delivers excellent customer and client satisfaction.

Headset

What Will I Be Doing?

  • Maintain and improve all areas of operational and campaign performance by monitoring, coaching and providing feedback in both a positive and constructive manner.
  • Ability to drive positive Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) score in line with targets.
  • Assist and monitor of employee’s progress by actively floor walking to answer any questions or concerns, provide support and evidence any improvement or concerns and address accordingly
  • Pro-actively manage and action any potential shortfalls in KPI’s or standards at earliest opportunity informing the operations manager.
  • Reduce attrition and non-attendance whilst pro-actively increasing retention and provide our people with an opportunity to thrive in a work place that values their contribution.
  • Protect current client base and encourage growth by recommending areas and opportunities to increase revenue and reduce costs.
  • Motivation, training and coaching and developing team member potential to achieve maximum productivity within our overall business procedures and objectives

Tick

What you’ll need to succeed?

  • Experience of working in a contact centre is preferred but not essential
  • Previous experience of managing a team in an operational environment
  • A passion for high quality of Customer Service and a passion for people
  • Excellent communication and influencing skills
  • Must be able to inspire and motivate to deliver against daily / weekly / monthly targets.
  • Ability to build relationships and influence across the business
  • Ability to work under pressure without losing sight of priorities
  • Training and coaching skills should be matched by a capacity to understand our client’s requirements and goals.

Our Values


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A Job With Benefits

We want to reward you for your talent and skills and offer a competitive benefits package including employee pension, group life cover, discounts & reward schemes at major high street stores, employee recognition programmes.

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