Team Leader

in Cardiff

Webhelp has a great opportunity for a Team Leader to join our team working in partnership with one of our key clients – Sainsbury’s. You will be based at our St Mary Street office in the heart of Cardiff City Centre, paying a salary of up to £25,000 (depending on experience).


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Webhelp Cardiff


Webhelp Cardiff

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

Cardiff St Mary’s Street

Our site is located in an exceptional city centre location on St Mary’s Street and benefits from Cardiff’s excellent shopping and restaurants and is within close proximity to major transport hubs such as Cardiff Central and Queen Street railway stations as well as Cardiff Centre Bus Station, providing an easy commute.

Team Leader

As Team Leader you will deliver exceptional customer service by motivating and supporting your team plus drive their performance to achieve success.

Headset

What Will I Be Doing?

In this fast paced and exciting contact centre, you will provide advice, coaching and support to a team of agents, contributing to the wider success of the overall function and driving the business forward.

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What you’ll need to succeed

To help you succeed, previous experience of working in a fast paced environment is desirable along with a proven track record of delivering results achieved through strong leadership and team management.

Our Values


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A Job with Benefits

We want to reward you for your talent and skills and offer a benefits package including employee pension, group life cover, discounts & reward schemes at major high street stores, employee recognition programmes plus a generous holiday allowance of 30 days a year.

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