Customer Service Agent

in Cardiff

Start your career at Webhelp and join one of the UK’s fastest growing customer experience outsourcers. We are currently recruiting Customer Service Agents for our location in the heart of Cardiff City Centre. With a starting salary of £17,100 and additional benefits, there really could not be a better time to join us.

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Webhelp Cardiff

Webhelp Cardiff

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

Cardiff St Mary’s Street

Our site is located in an exceptional city centre location on St Mary’s Street and benefits from Cardiff’s excellent shopping and restaurants and is within close proximity to major transport hubs such as Cardiff Central and Queen Street railway stations as well as Cardiff Centre Bus Station, providing an easy commute.

Customer Service Agent

As a Customer Service Agent you will have the unique opportunity to work in partnership with one of our key clients Sainsbury’s.


What Will I Be Doing?

As a Customer Service Agent you will have the unique opportunity to work in partnership with one of our key clients Sainsbury’s. You will be handling contacts from customers and dealing with their enquiries to resolution via the Customer Service Channels. Working as part of a team within a fast paced, dynamic contact centre environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each customer.


What you’ll need to succeed

  • The skillset to work in a customer driven environment
  • Passionate about delivering excellent service
  • Motivated by resolving enquiries first time
  • Amazing listening skills
  • Highly motivated with a desire to succeed
  • Ability to overcome objections, resilient and calm under pressure
  • Effective team player with a positive attitude
  • Excellent communication and interpersonal skills
  • Proactive attitude to working in a changing and dynamic working environment

Our Values

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A Job with Benefits

  • Initial joining salary of £17,100
  • Fantastic employee discount portal offering: up to half price cinema tickets, up to 25% off leading fashion brands like Ray Ban and Levis and discounted holidays and travel
  • Clear career path and development opportunities with additional earning potential through performance
  • Recognition awards and events
  • Free WIFI in communal areas
  • Subsidised social club

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