Customer Service Advisor

in Cardiff

Are you looking for a Customer Service Advisor Job? We are currently recruiting Customer Service Advisors in our Cardiff Contact Centre. With an OTE of £20,000 plus additional benefits, there couldn’t be a better time to join us.

Apply Now

Webhelp Cardiff

Webhelp Cardiff

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

Cardiff St Mary’s Street

Our site is located in an exceptional city centre location on St Mary’s Street and benefits from Cardiff’s excellent shopping and restaurants and is within close proximity to major transport hubs such as Cardiff Central and Queen Street railway stations as well as Cardiff Centre Bus Station, providing an easy commute.

Customer Service Advisor

As a Customer Service Advisor with Webhelp, you will be working on behalf of one of our valued clients, a respected market leader in the telecommunications industry.


What Will I Be Doing?

Taking inbound calls from customers, you will support them with any queries or complaints they may have, in relation to the services they receive and also advise on their bill payments.

Working as part of a team within a fast paced, dynamic call centre environment, you deliver exceptional customer service in a proactive manner by taking the time to understand the needs of each customer and provide a resolution on the first instance wherever possible.


What you’ll need to succeed

Ideally, you will enjoy talking to people and have gained previous experience of working in a customer driven environment, preferably within a Contact Centre, but this is not essential. Also, as this is a fast paced and dynamic environment, the ability to work to targets and the desire to exceed them is essential.

As you will be speaking with customers on a daily basis, excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution.

Our Values

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A Job with Benefits

You’ll be offered a salary of £17,000 (OTE £20,000) along with a number of additional company benefits.

You’ll receive continued training and support from an organisation renowned for developing its staff internally. You’ll experience an exciting and fast paced environment, within a digital and innovative organisation that offers excellent career opportunities.

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