Customer Service Advisor Jobs

in Cardiff

Due to continued business success and growth in Webhelp, we are currently recruiting Customer Advisors for our Cardiff Contact Centre. With a starting salary of £17,000 plus additional benefits and bonus earning potential, there couldn’t be a better time to join us.


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Webhelp Cardiff


Webhelp Cardiff

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

Cardiff St Mary’s Street

Our site is located in an exceptional city centre location on St Mary’s Street and benefits from Cardiff’s excellent shopping and restaurants and is within close proximity to major transport hubs such as Cardiff Central and Queen Street railway stations as well as Cardiff Centre Bus Station, providing an easy commute.

Your Role as a Customer Service Advisor

As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications.

We’re always looking to bring people on board who understand the importance of good conversation and want to join the team who aim to offer the best customer service in the country.

Headset

What Will I Be Doing?

As a Customer Advisor you will be taking inbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic call centre environment, you be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.

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What you’ll need to succeed

Previous experience of working in a customer driven environment, preferably within a Contact Centre but not essential, along with a proven track record of working to and exceeding targets. Excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution. Also to be Passionate about sales and given the customer the best out of their packages

Our Values


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A Job With Benefits

You’ll be offered a competitive salary along with added monthly bonus potential and a number of additional company benefits. You’ll receive continued training and support from an organisation renowned for developing its staff internally. You’ll experience an exciting and fast paced environment, within a digital and innovative organisation.

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