Team Leader

in Kilmarnock

Are you looking for a Team Leader Job Opportunity?

We are currently recruiting for Team Leaders to be based within Kilmarnock site, offering a salary of up to £23,000 plus possible on target earnings of £3,000 per year.


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Who Are We?


Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 20 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

Rowallan Business Park, Southcraig Ave, Kilmarnock KA3 6BQ


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Team Leader

As one of the UK’s fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications.

We’re always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.

Headset

What Will I Be Doing?

As a Team Leader you will lead, motivate, support and drive the performance of your advisors within a fast paced, dynamic call centre environment between the operational hours of 8.00am-9.00pm on a rotational basis.

One of your biggest challenges will be balancing the need to manage customer and client expectations, whilst ensuring your team deliver their key operational targets.

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What you’ll need to succeed?

  • Previous experience of working in a fast paced environment would be desirable
  • A proven track record of demonstrable results attainment, leadership and team management skills is essential
  • Results focused and committed to the values surrounding outstanding service delivery through effective people management
  • A positive and energetic approach to drive company and client requirements
  • Sound interpersonal skills centred around communication and influencing
  • Attention to detail and the ability to identify a problem and provide a solution

Our Values


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A Job With Benefits

A competitive salary plus benefits package including employee discounts & reward scheme, childcare vouchers and bonus opportunity. We also offer great progression opportunities, plus a generous holiday allowance.

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