Social Media Advisor

in Cardiff

Are you looking for a Social Media Advisor job? We are currently recruiting Social Media Advisors, to join our Cardiff contact centre. With a salary of £15,750 plus additional benefits, there couldn’t be a better time to join us.

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Who Are We?

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 20 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

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Your Role as a Social Media Advisor

As a Social Media Advisor, you will be dealing with customer comments and queries where they have communicated through a variety of different social networking websites. You will ensure all queries and enquiries are dealt with in a professional and effective manner through the use of this media.

What will I be doing?

This is an excellent opportunity to work in an environment where you are encouraged to work using your own initiative and really make a difference to the customers. As part of the Social Media team, you will be exploring the advantages of social networking sites and building relationships with customers via a number of channels including online, voice, webchat and via the website.

The responses will be free text, enabling you to tailor each response to the individual customer. As a result, it is imperative that you are highly skilled in written communication.

You will need to be clear in both your written and verbal communication and ensure to resolve the customer`s queries effectively and efficiently in a positive and engaging manner. You will provide an excellent shopping experience, ensuring all areas of quality and compliance are adhered to.

What you’ll need to succeed

  • You will be a confident communicator
  • Fully conversant with all social networking websites.
  • Identify issues which fall outside of the norm and escalate if required
  • Deal with different business areas at all levels
  • Maintain an unbiased view of each individual query ensuring Treating Customers Fairly principals are applied
  • You will have excellent communication (written and oral) listening, problem solving and questioning skills
  • Highly motivated with a ‘can do attitude’
  • Target driven
  • Good negotiator
  • Math skills are an advantage

Our Values

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A Job With Benefits

You’ll be offered a salary of £15,750 along with a number of additional company benefits. Training and support will be provided from an organisation renowned for developing its staff internally. You’ll experience an exciting and fast paced environment, within a digital and innovative organisation.

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