Part time Customer Service Advisor

in Cardiff

Are you looking for a part time Customer Service Advisor job? Due to continued business success and growth in Webhelp, we are currently recruiting part time Customer Service Advisors for our Cardiff Contact Centre. With a starting salary of £16,120 pro rata plus additional benefits there couldn’t be a better time to join us.

Shifts: Monday to Friday 8am to 12pm or Monday to Friday 5pm to 9pm with a Saturday morning shift every other week.

Monday to Friday 9:30am to 2:30pm with no weekend working.


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Who Are We?


Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 20 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.


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Your Role as a Customer Service Advisor

As a Customer Advisor you will be taking inbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic call centre environment, you be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.

Headset

What Will I Be Doing?

Working as part of a team within a fast paced, dynamic call centre environment, you be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.

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What you’ll need to succeed

Previous experience of working in a customer driven environment, preferably within a Contact Centre but not essential, along with a proven track record of working to and exceeding targets. Excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution. Also to be Passionate about sales and given the customer the best out of their packages.

Our Values


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A Job With Benefits

You’ll be offered a salary of £16,120 pro rota, plus a number of additional company benefits. You’ll receive continued training and support from an organisation renowned for developing its staff internally. You’ll experience an exciting and fast paced environment, within a digital and innovative organisation.

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